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The Effect Of Service Quality Received From Members Of Accounting Profession On Consumer Satisfaction: Sampling Of Gumushane

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Özet

The main purpose of this study is to determine the effect of service quality on consumersatisfaction. For this purpose, a model has been created by applying questionnaires to 205 companiesoperating in Gumushane. The structural equation model was used for the model's test. According tothe companies included in the scope of the research, it can be said that the quality of service receivedfrom professional accountants positively affects customer satisfaction. In addition, it can be said thatthe tangible which is sub-dimensions of service quality has the greatest effect on customer satisfaction.

Anahtar Kelimeler

İşletmeİşletme Finans
RDL Kalıcı Bağlantı (PID)
https://rdlopen.rawdatalibrary.net/r/gumushane/18129Resmi atıflarda kullanılan kalıcı adres
DOI
https://doi.org/10.25095/mufad.606017Yayıncı resmi DOI adresi
Tam Kayıt
AlanDeğerDil
dc.contributor.authorDönmez, Gülşah
dc.contributor.authorCengiz, Selim
dc.contributor.authorTosunoğlu, Büşra
dc.date.accessioned2026-10-22T10:39:36.933719429Z
dc.date.available2026-10-22T10:39:36.933719429Z
dc.date.issued2019
dc.description.abstractThe main purpose of this study is to determine the effect of service quality on consumersatisfaction. For this purpose, a model has been created by applying questionnaires to 205 companiesoperating in Gumushane. The structural equation model was used for the model's test. According tothe companies included in the scope of the research, it can be said that the quality of service receivedfrom professional accountants positively affects customer satisfaction. In addition, it can be said thatthe tangible which is sub-dimensions of service quality has the greatest effect on customer satisfaction.
dc.identifier.doi10.25095/mufad.606017
dc.identifier.eissn2146-3042
dc.identifier.endpage222
dc.identifier.issueÖzel Sayı-Ağustos 2019
dc.identifier.startpage211
dc.identifier.urihttps://rdlopen.rawdatalibrary.net/r/gumushane/18129
dc.identifier.volume0
dc.language.isoen
dc.relation.ispartofMuhasebe ve Finansman Dergisi
dc.rightsinfo:eu-repo/semantics/closedAccess
dc.subjectİşletme
dc.subjectİşletme Finans
dc.titleThe Effect Of Service Quality Received From Members Of Accounting Profession On Consumer Satisfaction: Sampling Of Gumushane
dc.typeArticle
dspace.entity.typePublication
rdl.citation.openalex1
rdl.citation.trdizin2
rdl.source.indexTRDIZIN