Antecedenets and outcomes of brand love: An application in the Eastern Black Sea Region

Previously, consumers have met their request and needs through limited choices, but nowadays the number of options has increased with the ease of access provided by the development of technology. Therefore, the concept of brand love, which expresses the emotional and passionate bond against the brand, has started to gain importance. The purpose of this research is to determine the effects of brand associations, brand trust, brand awareness, brand image and perceived quality on brand love and effects of brand love on brand loyalty and word-of-mouth marketing. The main mass of the research consists of consumers who live in the Eastern Black Sea Region and are the customers of famous electronic brand operating in Turkey. Face-to-face survey was applied to 400 consumers which were obtanined by convenience sampling method. Factor analysis and cronbach's alpha method were used to test the validity and reliability of the data. Research hypotheses were tested by structural equation modeling. As a result of the research, it was determined that brand associations, brand trust, brand awareness, brand image and perceived quality affect brand love and brand love affect brand loyalty and word-of-mouth positively.