Sürdürülebilir Kalkınma Amaçları

• 2

Yazarlar

• Akyürek, Suat(1)
• Can, Ülker(1)
• Kenek, Gokhan(1)
• Kiliçalp, Miray(1)

• MakaleYalnız künye2025Scopus SJRQ2/r/gumushane/12471
  The Role of Service Innovation and Work Engagement on Creativity and Training-Learning Effort

  Can, Ülker; Kiliçalp, Miray; Akyürek, Suat

  Service innovation is a critical phenomenon for the service industry. The purpose of this study is to reveal whether service innovation directly affects employee creativity and their training-learning efforts, as well as whether work engagement has a mediating role in this relationship. In the context of the study, SEM was applied to analyze data collected from food and beverage employees of 5-star hotels. The results of the study revealed that service innovation and work engagement affected employee creativity and their training-learning efforts positively. This study makes a significant and original contribution to the hospitality literature because it is a new study model in terms of revealing the mediating effect of work engagement on employee creativity and their training and learning efforts. Furthermore, the implementation of this model by hotels can increase the success of food and beverage departments in ensuring employee work engagement which has a direct effect on the customer satisfaction process.

  • 
  AtıfScopus9·WoS6·OpenAlex10

  İncele
• MakaleAçık Erişim2024/r/gumushane/16513
  The Effect of Servant Leadership on Work Engagement: The Mediating Role of Person-Organization Fit

  Kenek, Gokhan

  This study aimed to explore the relationship between servant leadership and work engagement and investigate the mediating role of personorganization fit in this relationship. The research was conducted in July 2023 on blue-collar employees in the glass industry in the Marmara Region. A total of 266 employees participated in the survey. Confirmatory factor analyses (CFA) were conducted using the MPLUS7 package program, and hypotheses were tested using the SPSS26 program. The results of the analyses indicated that servant leadership positively influences person-organization fit and work engagement. Additionally, it was found that person-organization fit increases work engagement. Furthermore, it was revealed that person-organization fit partially mediates the effect of servant leadership on work engagement.

  • 
  AtıfOpenAlex1

  İncele