Sürdürülebilir Kalkınma Amaçları
Yayınlar
- MakaleYalnız künye2015An evaluation of calls made to ministry of health communication center
Bostan, Sedat; Salih Güran, M.
The Objective of the Study: The objective of this study was to analyze and evaluate the complaint calls made between the years of 2004 and 2009 to the Communication Center of The Ministry of Health that was founded within the framework of "The Transformation in Healthcare Project" and thus to make a contribution by providing an introducing general view of the functionality of the feedback mechanism. The Method: The sample of the study consists of 686.397 appeal calls that were made to the Ministry of Health's Communication Center between the years 2004 and 2009. The complaints have been studied in relation to a range of factors like the months of the complaints, the hour of the day, the days of the week, the age groups of the complainers, gender, and type of the complaint and the reason of complaint. Findings: By answering not only to health related appeals, but also to virtually any issue of interest for the citizens, SABIM achieved a plural involvement of the stakeholders and an "interactive administration". It realized feedback mechanisms that enabled the real-time assessment of services as they were being supplied, thus eliminating many problems that arise from lack of communication.
- MakaleYalnız künye2012Sağlıkta dönüşüm programının hastaneler üzerindeki değişim etkisi: Hastane yöneticilerinin görüşleri
Kılıç, Taşkın; Acuner, Taner; Bostan, Sedat
Bu araştırma, Sağlık Bakanlığı’nın 2003 yılında uygulamaya koyduğu Sağlıkta Dönüşüm Programının uygulanma gerekçelerini, projenin sonuçlarını ve sağlık sektörüne yansımalarını, yönetimin bakış açısından tespit etmek amacıyla yapılmıştır. Araştırmanın kavramsal kısmı ilgili yazın taraması ile; alan uygulaması ise 81 ilde 498 hastane üzerinden, her hastaneden üç yöneticiye uygulanmak üzere anket yöntemi kullanılarak hazırlanmıştır. Araştırma sonucunda, sektörde değişim ihtiyacının olduğu, hizmet verme süreçleri ve anlayışının olumlu yönde değiştiği, hastanın, maliyetlerin, verimliliğin, hasta memnuniyetinin, hasta haklarının, tıbbi bilgi ve becerinin öneminin arttığı, sağlık personelinin iş yükü ve mesleki bilgi ve becerilerini yenileme ihtiyacının ortaya çıktığı ve poliklinik odası sayısının arttığı tespit edilmiştir. Araştırmada kamu hastanelerinin birleştirilmesi, kalite çalışmaları, hekim seçme hakkı uygulaması, hekimlerin tam gün çalışmasının teşviki, bilgisayar otomasyonu, hasta hakları yapılanması ve SGK’nın kurulmasının çok iyi karşılandığı belirlenmiştir. Hastane yönetimlerinin Yerel Hastane Birliklerine devredilmesi konusunda tedirgin oldukları görülmüştür.
- MakaleYalnız künye2011Evaluation of administrative services and working conditions for nurses in a university hospital case
Bostan, Sedat; Köse, Asli
Objective: As one of the most important actors in health care providers, nurses affect the success of the hospitals in health care service provision and the provision of patient satisfaction. This study was conducted to assess the nursing services, and working conditions for nurses working in a university hospital. Method: The sample this study consists of nurses working in a university hospital. Data collection questionnaire was applied in May 2009. 131 nurses were reached after simple sampling out of 312 nurses working in the hospital other than those who did not agree to participate. The questionnaire was distributed to the nurses and collected on the same day. The data analysis was conducted using SPSS statistical software. Results: When the operating status of the participants' was investigated 67.2% were found to stay permanent whereas 29.8% have been working under contract.16%of the participants thought that nursing services were not effective whereas 13% thought that nursing services were very good. 26.7% of the participants stated that they had the opportunity to forward their problems to the management. 24.4% of the participants stated that they were planning to quit their job and 78.6% stated that they had no a special feeling of their institutions. Conclusion: In our study it was found out that the majority of nurses had not been motivated about corporative objectives, their working environment was not designed to improve their physical health, and they had no written job descriptions in the institution they work.