Sürdürülebilir Kalkınma Amaçları
Yayınlar
- MakaleYalnız künye2012Scopus SJRQ1Analysis of the multi-item dimensionality of patients' perceived value in hospital services
Teke, Abdulkadir; Cengiz, Ekrem; Çetin, Mehmet; Demir, Cesim; Kirkbir, Fazil; Fedai, Turan
The purpose of this research is to analyse the multi-item dimensionality of patients' perceived value in hospital service. A total of 564 patients administered to Gulhane Military Medical Academy were surveyed. Sample population was specified through convenience sampling procedure. A face to face survey was conducted by three interviewers in August 2008. Confirmatory Data Analysis was carried out to reach the final data analysis. A scale of overall perceived value in health service was developed, which was composed of three dimensions and represented by 21 items. These dimensions were: Functional value, emotional value, and social value. The results indicated that perceived value was a multidimensional construct that affects the whole process of service purchasing. If the hospitals managers give importance to the sub-dimensions of the patient value inclined to their own hospitals and they regularly examine the situation of these dimensions, they can move one step ahead in achieving patient satisfaction and loyalty.
AtıfScopus22WoS19OpenAlex27İncele - MakaleYalnız künye2010Measurement of the physician empathy and the variation of the this measurement in relation to demographic variables
Teke, A. Kadir; Demir, Cesim; Cengiz, Ekrem
Empathy is the capacity to recognize or understand another's state of mind oremotion. It is often characterized as the ability to "put oneself into another's shoes", orto in some way experience the outlook or emotions of another being within oneself. Theimportance of empathy is more apparent in professions like medicine. In this study, it isaimed to determine the empathy levels of physicians and to investigate whether thesevary by demographic factors. As a result, it is demonstrated that the empathy level ofphysicians is determined by two factors named “posit” and “emotional approach”.Furthermore, it is suggested that the empathy level differs by gender, years of practice,position, age and department variables.
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