An Examination of the Sustainability of Inclusive Behaviors Towards Disabled Employees in Ground Handling Businesses

The aim of this research is to identify the behaviors that should be exhibited within the framework of inclusion and how these behaviors can be improved to more effectively integrate existing employees with disabilities into work teams within ground handling businesses. This study is significant as it is the first to address this subject within the context of sustaining inclusive behaviors in ground handling operations. Moreover, the research question could only be addressed through a qualitative approach. Data were collected using qualitative methods, specifically through interviews conducted with both managers and employees. A total of 41 participants were interviewed. The findings revealed that stereotypes play a decisive role in the demonstration or development of sustainable inclusive behaviors toward employees with disabilities in ground handling businesses within the air transportation sector. Attitudes were found to play a significant role in the expression of these behaviors and are shaped by stereotypes based on either compassion or competence. Furthermore, in terms of sustainability, low levels of competence-based stereotypes tend to give rise to negative attitudes, whereas compassion-based stereotypes are associated with more positive attitudes.