Sürdürülebilir Kalkınma Amaçları

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• MakaleYalnız künye2025/r/gumushane/13925
  Mapping Ethics Research in the Hospitality Scholarship

  Polat, Eray; Köseoglu, Mehmet Ali

  This paper examines the role of ethics-related research in shaping the intellectual structure of hospitality-literature through a two-step method. The intellectual structure of the most-cited ethics-related references was revealed by co-citation analysis. Content analysis was made to reveal each cluster’s main themes. A database comprising 9664 references from seven hospitality journals, spanning 60 years, was analyzed. The analysis uncovered four thematic clusters, indicating that organizational citizenship behaviors and environmental-ethics are the predominant topics in the hospitality-ethics literature. The previous studies heavily focused on examining relationships and their practical implications. The study adopted a novel approach to bibliometric analysis that has never been used in hospitality ethics-reviews. The results of the concept-discipline-focused hybrid-review provide a comprehensive understanding of the knowledge domain and indicate research directions.

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• MakaleYalnız künye2025/r/gumushane/12471
  The Role of Service Innovation and Work Engagement on Creativity and Training-Learning Effort

  Can, Ülker; Kiliçalp, Miray; Akyürek, Suat

  Service innovation is a critical phenomenon for the service industry. The purpose of this study is to reveal whether service innovation directly affects employee creativity and their training-learning efforts, as well as whether work engagement has a mediating role in this relationship. In the context of the study, SEM was applied to analyze data collected from food and beverage employees of 5-star hotels. The results of the study revealed that service innovation and work engagement affected employee creativity and their training-learning efforts positively. This study makes a significant and original contribution to the hospitality literature because it is a new study model in terms of revealing the mediating effect of work engagement on employee creativity and their training and learning efforts. Furthermore, the implementation of this model by hotels can increase the success of food and beverage departments in ensuring employee work engagement which has a direct effect on the customer satisfaction process.

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